Effective Date: 1, 1, 2026
Last Updated: 1, 1, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the TalkCoach website, application, and related services (collectively, the “Service”). The Service is operated by TalkCoach LLC, a Colorado limited liability company (“TalkCoach,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1) Definitions

• “Authorized User” means an individual permitted to use the Service under a subscription (including users invited under a team or business plan).
• “Customer” means the person or entity that purchases a subscription.
• “Consumer” means a Customer who purchases the Service primarily for personal, family, or household purposes (not on behalf of an organization).
• “Business Customer” means any Customer that is not a Consumer, including any organization and any individual purchasing primarily for business use.
• “User Content” means text, prompts, inputs, or other content submitted to the Service by you or your Authorized Users.

2) Who These Terms Apply To

These Terms apply to:

• website visitors,
• account holders and subscribers, and
• Authorized Users using the Service under a subscription.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

3) Eligibility and Location

The Service is intended for users located in the United States and who are 18 years of age or older. You may not use the Service if you are not eligible.

4) The Service

TalkCoach provides workplace communication coaching tools, which may include AI-assisted guidance and related resources. The Service may change over time, and we may add, remove, or modify features.

5) Accounts and Security

You may need an account to use parts of the Service. You agree to provide accurate information and keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us promptly of any suspected unauthorized access.

6) Team Plans and Admin Access

If you purchase a multi-seat plan, you may assign one or more administrators (“Admins”). Admins may manage seats (invite/remove users) and view account and billing status.

Admins do not have access to private user chat content or conversation history.

7) Subscriptions, Billing, and Renewals

7.1 Paid subscriptions

Some features require a paid subscription. Plan details and pricing shown at checkout or on our pricing page are incorporated into these Terms.

7.2 Payment processing

Payments are processed by third-party providers (for example, Stripe). Your payment may also be subject to the processor’s terms and privacy practices.

7.3 Automatic renewal

Unless you cancel before renewal, subscriptions renew automatically for the same term (monthly or annual), and you authorize us to charge your payment method.

7.4 Fee changes

We may change our fees with advance notice. New fees apply at the next renewal or as stated in the notice.

7.5 Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes.

8) Cancellation and Refunds

8.1 Cancellation

You may cancel through your account settings (if available) or by contacting us via our contact form. Cancellation prevents future renewals; access typically continues through the end of the current billing period.

8.2 Refunds

All fees are non-refundable, except where required by law.

9) Trials and Promotions

We may offer free trials, promo codes, or discounted periods at our discretion. Any trial/promo terms will be provided at sign-up and may include limits (for example: time limits, seat limits, feature limits, one per customer, and anti-abuse restrictions). We may modify or end trials/promotions at any time to the extent permitted by law.

10) Acceptable Use

You agree not to misuse the Service. You may not (and may not allow others to):

• break the law or violate others’ rights;
• harass, threaten, or abuse others, or share hateful/discriminatory content;
• submit malware, attempt to disrupt the Service, or probe security;
• access accounts or data that are not yours;
• reverse engineer, decompile, or attempt to extract source code, systems, or underlying models except to the extent permitted by law;
• scrape or use automated means to extract content or output at scale;
• use the Service for HR investigations, legal proceedings, or to generate or issue legal threats;
• upload or submit sensitive personal information you don’t have the right to share, including (by way of example) Social Security numbers, full payment card data, or protected health information (PHI).

We may suspend or terminate access for violations.

11) Important Disclaimers (Not Professional Advice)

TalkCoach provides general informational coaching support and is not legal advice, HR advice, medical advice, mental health advice, or professional consulting. You are responsible for decisions you make and actions you take.

AI outputs may be inaccurate, incomplete, or inappropriate for your situation. You should use judgment and verify information, especially for high-stakes situations.

Do not use the Service for emergencies.

12) User Content and Permissions

You retain ownership of your User Content.

You grant TalkCoach a limited, non-exclusive, worldwide license to host, process, transmit, and display User Content only to provide, maintain, secure, and improve the Service and as described in our Privacy Policy.

If you provide suggestions or feedback, you grant us the right to use them without restriction or compensation.

13) Privacy

Our Privacy Policy explains how we collect and use information: https://talkcoach.io/privacy.

14) Third-Party Services

The Service may rely on or integrate with third-party services (for example: hosting, payments, chatbot infrastructure, analytics). TalkCoach is not responsible for third-party services, and your use of them may be governed by their terms.

15) Intellectual Property

TalkCoach and its licensors own the Service and all related intellectual property. Subject to your compliance with these Terms, TalkCoach grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal use.

You may not copy, modify, distribute, sell, or lease any part of the Service unless we give you written permission.

16) Suspension and Termination

We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if your use creates risk or potential harm. You may stop using the Service at any time.

Sections that by their nature should survive termination will survive, including: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution.

17) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALKCOACH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

18) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) TALKCOACH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(B) CAP ON LIABILITY. TALKCOACH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO TALKCOACH FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) $100.

(C) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

19) Indemnification

You agree to indemnify and hold harmless TalkCoach and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your User Content, or your violation of these Terms.

20) Dispute Resolution, Arbitration Agreement, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

20.1 Informal resolution first

Before starting arbitration, you agree to contact us and attempt to resolve the dispute informally by submitting a notice via our contact form. We will do the same. If we cannot resolve the dispute within a reasonable time, either party may proceed to arbitration.

20.2 Mandatory arbitration

Except for the exclusions in Section 20.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) rather than in court.

• If you are a Consumer: the arbitration will be administered under the AAA’s Consumer Arbitration Rules (or the AAA rules most applicable to consumers at the time). TalkCoach will pay arbitration fees to the extent required by those rules.
• If you are a Business Customer: the arbitration will be administered under the AAA’s Commercial Arbitration Rules (or the AAA rules most applicable to business disputes at the time).

The arbitrator has authority to award the same damages and relief a court could award. Judgment on the award may be entered in any court with jurisdiction.

20.3 Class action waiver

You and TalkCoach agree to bring disputes only on an individual basis, and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

20.4 Exclusions

Either party may:

• bring a claim in small claims court if it qualifies; and/or
• seek injunctive or equitable relief in court to prevent unauthorized use or infringement of intellectual property or to address security-related misuse.

20.5 Governing arbitration law

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

21) Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, except as provided in Section 20.5 regarding the Federal Arbitration Act.

22) Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice (for example, by posting on the website or within the Service). Continued use after the effective date means you accept the updated Terms.

23) Contact Us

TalkCoach LLC
Denver, CO
Contact Form: https://talkcoach.io/contact